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When is the best time to call the IRS Practitioner Priority (PPS) Line?

Published on April 27, 2016
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Andrew Valiente

Andrew Valiente

Founder of enQ. Inc.

For the IRS PPS individual line, the answer is before 8am and after 6pm US Eastern.

The below plot was from enQ call data on April 20th 2016.

IRS PPS Individual hold time

Once the hold time is in the 30-40 min range, the IRS solves their hold time issue with “courtesy disconnects”, where they hang up on the caller.

If you don’t have time to wait on hold or be hung up on by the IRS, you can speak with an IRS representative almost immediately using enQ.  Sign up for a free trial today!