EnQ guarantees times as of Dec 17 2019
(This table is updated periodically)
| EnQ Department | Guarantee | Notes |
| IRS Practitioner Priority Service Individual | 3 min | |
| IRS Practitioner Priority Service Business | 5 min | |
| IRS Collections Individual | 10 min | |
| IRS Collections Business | 10 min | |
| IRS Automated Underreporter Individual | 5 min | |
| IRS Correspondence Examination Individual | 5 min | |
| IRS e-Help Desk (e-Services) | 5 min | |
| IRS Collections Individual Spanish | 10 min | |
| IRS Identity Verification | 5 min | |
| IRS Centralized Lien Line | 10 min | Pro Plan Only |
| IRS Memphis Offer in Compromise | 10 min | Pro Plan Only |
| IRS Holtsville Offer in Compromise | 10 min | Pro Plan Only |
Why the differences in guarantee times?
EnQ can delivery low hold times when:
- A lot of customers call the same department.
- IRS performance is medium bad (percentage of calls get through).
EnQ delivers higher hold times.
- When the custom demand for a department is significantly lower.
- IRS performance is so bad that nobody can get through.
We are constantly working to add new IRS destinations to make your tax practice better.