EnQ guarantees times as of Dec 17 2019
(This table is updated periodically)
|IRS Practitioner Priority Service Individual||3 min|
|IRS Practitioner Priority Service Business||5 min|
|IRS Collections Individual||10 min|
|IRS Collections Business||10 min|
|IRS Automated Underreporter Individual||5 min|
|IRS Correspondence Examination Individual||5 min|
|IRS e-Help Desk (e-Services)||5 min|
|IRS Collections Individual Spanish||10 min|
|IRS Identity Verification||5 min|
|IRS Centralized Lien Line||10 min||Pro Plan Only|
|IRS Memphis Offer in Compromise||10 min||Pro Plan Only|
|IRS Holtsville Offer in Compromise||10 min||Pro Plan Only|
Why the differences in guarantee times?
EnQ can delivery low hold times when:
- A lot of customers call the same department.
- IRS performance is medium bad (percentage of calls get through).
EnQ delivers higher hold times.
- When the custom demand for a department is significantly lower.
- IRS performance is so bad that nobody can get through.
We are constantly working to add new IRS destinations to make your tax practice better.